RSS Followup: Enterprise working with renter's insurance to cover $47k Mustang stolen from its lot

[Ringo64]

Filed under: Convertible, Government/Legal, Ford, Canada

There was more than a bit of public indigence following the recent story of Enterprise Rent-A-Car billing a customer $47,000 to replace a Ford Mustang GT Convertible stolen from a Nova Scotia lot. To recap: Kristen Cockerill rented the Mustang for two days, returned it to the lot on a Sunday and left the keys in a secure dropbox only for Enterprise employees to find the car gone the next day.

Despite Enterprise policies stating that customers are responsible for vehicles dropped on off-days, the company has admitted that the situation could've been handled a bit better.

In a recent statement, Enterprise has backed off the big-bill story, and claims to be working with Cockerill and her insurance company to resolve the issue. Further, the Enterprise general manager overseeing Nova Scotia has spoken with the harried renter, and apologized "for the way this claim was handled during the last few months."

Enterprise maintains that it is now examining the process by which it communicates with customers, especially in extraordinary circumstance like these, we'd expect.

Enterprise working with renter's insurance to cover $47k Mustang stolen from its lot originally appeared on Autoblog on Sat, 11 Jan 2014 19:47:00 EST. Please see our terms for use of feeds.

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[valid]

The company I work for deals with Enterprise roadside... All I can say is, yes, Enterprise needs to examine the process by which it communicates with its customers. Absolutely.

[Ringo64]

Wow... This week has been full of companies doing retarded communication, least Enterprise is doing the right thing and not charging her.

[havoc1482]

Wow... This week has been full of companies doing retarded communication, least Enterprise is doing the right thing and not charging her.

Good Guy Enterprise